Terms & Conditions
Governs account creation, conduct, payment matching and dispute resolution — the document you are reading now.
LEGAL REFERENCE
How 355game Governs Your Account
These terms set out the rules that apply when you open and use a 355game account in supported regions of Pakistan. By proceeding with registration, you confirm you...
Account-holder obligationsWithdrawal conditionsJazzCash & Easypaisa rulesJurisdiction: PakistanPolicy last reviewed 2026
Jurisdiction, Eligibility and Account Conduct
These terms apply to all accounts accessed from supported Pakistan regions where local law permits. You must be the verified owner of any JazzCash, Easypaisa, SadaPay or Raast wallet you link to your account; third-party payment use is a breach of these terms and may result in account suspension. 355game reserves the right to request identity documents before processing any withdrawal. Account
credentials are personal and must not be shared. Any attempt to manipulate session data, circumvent security checks, or operate multiple accounts under a single identity will result in permanent closure without appeal. All disputes are handled under the dispute-resolution clause further in this document.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TERMS QUERY CHANNELS
Reach Us About These Terms
If any clause in these terms is unclear, or you believe a decision taken on your account was made in error, our support team is available to walk through the relevant policy with you. We aim to respond within 24 hours on all formal disputes.
Team online
Live Chat
Our live chat channel is open around the clock for account and policy questions. Start a chat from the account dashboard and reference the specific clause you want clarified so we can route it correctly.
Email Support
Send a detailed written query to our support address for formal disputes. Include your registered account ID and the transaction reference if your question relates to a withdrawal or deposit conduct matter.
Help Centre
Our help centre carries clause-by-clause explanations of these terms in plain Pakistani English. Search by topic — account limits, payment matching, or identity verification — to find the relevant section quickly.
POLICY TRUST SIGNALS
Why These Terms Are Written to Protect You
Our terms are drafted to be transparent about what we do with your data, how withdrawals are verified, and what recourse you have. We update this page whenever...
Plain Language Drafting
Every clause is written in clear Pakistani English, not dense legal jargon. Where a legal term is unavoidable we include...
Transparent Revision History
Each update to these terms carries a revision date at the top of the page. You will receive an in-app...
Payment-Method Clarity
Rules for JazzCash, Easypaisa, SadaPay and Raast are stated separately so you know exactly which conditions apply to the payment...
Account Security Commitments
We hold all account credentials under encryption and never share your data with third parties outside of identity verification partners...
Dispute Escalation Path
If our first-line support does not resolve your issue, these terms include a formal escalation clause. We commit to a...
No Retroactive Changes
A clause change never applies to activity that occurred before the revised version took effect. If a rule changes, the...
TERMS ACROSS POLICY PAGES
How These Terms Relate to Our Other Policies
These terms sit alongside our privacy notice and cookie policy. Together they form the full agreement between you and 355game. Each document has a distinct scope; this page governs account conduct and...
Privacy Notice
Explains what personal data we collect, how it is stored, and which identity-verification partners we share it with.
Cookie Policy
Covers the session and analytics cookies placed on your device and how to manage your cookie preferences from the browser.
Payment Conduct Rules
Details the JazzCash, Easypaisa, SadaPay and Raast wallet-matching requirements in full, referenced here but expanded there.
Account Closure Policy
Sets out the process for voluntary closure, the timeline for returning verified balances, and how disputes raised at closure are handled.
Security & Verification
Describes the identity document checks we run before releasing withdrawals and the two-factor authentication requirement on all accounts.
Dispute Resolution Annex
The formal escalation process referenced in these terms; governs timelines, written decisions, and the binding nature of each outcome.
Six Clauses Every Account-Holder Should Know
Rather than reading every section at once, start with these six points. They cover the rules that come up most often in account queries and will...
Verified Identity Required
Your account name must match the identity document you submit during verification. Mismatches between your registered name and your JazzCash or Easypaisa wallet name will pause withdrawal processing until resolved.
One Account Per Person
Operating more than one account under the same verified identity breaches these terms. If a duplicate is detected, both accounts are reviewed and the non-primary account is closed, with any balance transferred after verification.
Transaction Accuracy
Deposit amounts sent via Raast or SadaPay must match the amount entered on the deposit screen. Discrepancies caused by rounding or transfer fees are resolved by submitting the payment receipt through the support channel.
Session and Device Rules
You are responsible for all activity conducted from your account session. If you believe your session was accessed without your consent, contact support immediately; we can lock the account while the incident is reviewed.
Withdrawal Verification Steps
All withdrawals above the threshold stated in the payment conduct rules require one identity document check per calendar month. Documents are reviewed within one business day and results communicated by in-app notification.
Clause Updates and Consent
Continued use of your account after a terms update constitutes acceptance of the revised clauses. If you do not accept an update, you may close your account before the effective date and withdraw your verified balance.
Common Questions About These Terms
These terms govern accounts registered under supported Pakistan regions. Access from outside those regions may be restricted where local law requires it, and the Pakistan-specific payment rules apply only when using Pakistani payment rails.
A name mismatch triggers a manual verification hold on your withdrawal. Submit a copy of your CNIC and the JazzCash account statement through the support email channel; the hold is usually resolved within two business days.
No. These terms require all deposits to originate from a payment wallet registered in your own name. A third-party deposit is treated as a conduct breach and the amount is returned to the source wallet before the account is reviewed.
Document retention periods are set out in the privacy notice linked from these terms. In short, we keep verification records for the duration your account is active and for a statutory period after closure, in line with applicable record-keeping obligations.
Lodge a written dispute via the support email with your account ID, the decision reference number, and your grounds for appeal. We issue a written response within seven business days under the dispute resolution annex.
Yes. We archive each prior version with its effective date and make it available on request through support. If a dispute relates to activity that occurred under an earlier version, that version governs the matter, not the current one.
Submit a closure request through the account settings page or via support email. Verified balances are returned to your linked JazzCash, Easypaisa, SadaPay or Raast wallet within five business days of identity re-verification at closure.